What’s New in Reachdesk in Q3

Q3 might have ended but the outcomes of it certainly haven’t. Over at the Reachdesk Lab, our tech wizards have been hard at work creating shiny new tools and features to make your experience with Reachdesk even better. We thought we’d give you a roundup of all the exciting features now available as we head towards the end of the year. 

Self Service Balance Top-Up 

Say hello to company and user balance top-ups, now completely in your hands. 

Easily add funds to your company balance and an individual users’ balance at your leisure. Add the funds and the invoice will arrive at the designated email address (you can even add a Purchase Order number to help your finance team!). 

With the option to pay via credit/debit card or bank transfer, flexibility is the name of the game. 

Give it a go today with our easy how-to:

Adding Funds to Company and User Balances 

Campaign Cost Visibility 

You asked, we delivered. Increased visibility within the platform on campaign costs is here so you can stay on top of your budgets better and make informed choices. 

You can now find campaign costs on the following: 

⭐️ Sends list page

⭐️ Campaigns list page

⭐️ Triggered campaigns list page

⭐️ Sends review pages

Add Company T&Cs and Email Preferences to Templates

Add your company T&Cs and unsubscribe/preferences into templates to ensure greater cohesion with your brand. 

Try it out with help from our guides:

📖 Add your company terms and conditions link to your branding templates

📖 Add a link to your company unsubscribe/preferences centre in your branding templates

Trigger A Date Specific Send in SFDC

Want to send on a nominated day? Say no more: choose from a variety of options around dates to trigger sends from SFDC, i.e. today, tomorrow, next week, next month. 

A few use cases include:

⭐️ Opportunities closing

⭐️ Renewals coming up

⭐️ Shipping to events

⭐️ Birthdays

Test it for yourself:

Using date criteria to trigger a Reachdesk send via Salesforce    

New Warehouse in Canada 

Expanding on our non-stop global reach, in September we announced the launch of our Canadian warehouse to service our growing Canadian community.

This new warehouse makes it easier for Reachdesk users around the world to send gifts to Canada without any concerns around customs, taxes, or the time it takes to ship overseas. Triple win!  

See the full blog here:

A New Reachdesk Warehouse Opens in Canada! 

Send to Event 

For those of our lovely customers who have experienced the pain of trying to send swag to events - call us your guardian angel. Say goodbye to logistical nightmares and make use of our new feature to send directly from warehouse to event in tip-top shape. 

Simply submit a request two weeks (or more) in advance and we’ll make sure your chosen items are sent and arrive on time. No more paperwork issues, fast shipping handling, or figuring out how to get items to the right booth - we’ve got you covered.

Our full blog with details and timelines can be found here:

Send Swag and Goody Bags Directly to Your Event with Reachdesk 

New Gift Cards 

We’ve added a slew of new gift card options and this quarter the focus is heavily on charity. Special mentions go to GlobalGiving, Rewards.Earth and Charity On Top

Perfect for eco-friendly sends, being kind to the planet, and when sending to people who have everything they could need. Stand out with these thoughtful gift cards - your recipient and the planet will thank you. 

New Marketplace Vendors 

Physical Sends


🐶 Pet Hampers - delightful treats for our furry friends available in the UK 

🎂 Cutter and Squidge - the perfect gift for afternoon tea lovers available in the UK

🎄The Handmade Christmas Co - festive hampers ready for dispatch from mid-November in the UK


3-19 Coffee  - delicious & fresh coffee beans delivered to your door available in the US

🍪 Cheryl's Cookies - US 

🎃 Just in time you can now find a seriously extended Halloween-themed inventory in the Marketplace available in the US. 



🍰 Sweet Flour -  fun & yummy DIY home baking kits available in Canada

🎁 Baskits - a classy selection of gift baskets for every age and taste available in Canada 

e-Gift Cards

😋 Deliveroo - now available in Australia

🇮🇳 Reward Pass - now available in India

👕 Primark - now available in the Netherlands, Slovenia, Austria & Belgium

🦉 Gifting Owl - now available in the UK & US

That’s all for Q3! We hope that these updates make it so much easier for you as Reachdesk users. To speak with us on how these can help you specifically or even if you’d like to suggest improvements (we love feedback from our users), contact your Customer Success Manager or drop us a line on hello@reachdesk.com

Ready to join the offline revolution?

Request a demo