Retain customers, build stronger relationships, and grow revenue
Your customers expect more than just check-in emails. Reachdesk helps customer success teams drive loyalty, reduce churn, and expand accounts through personalized gifting and curated experiences that leave a lasting impression.
Reachdesk’s customer success impact, backed by customer data:
66
%
average customer gift redemption rate
42
%
boost in customer event attendance
5
x
ROI and account expansion guaranteed from Reachdesk customer gifting
9
x
higher customer response rates compared to email alone
Solutions for every customer success challenge
Build long-lasting customer relationships that drive loyalty
Check-in calls aren’t enough. Stand out with timely, personalized gifts that show appreciation, build trust, and keep your customers engaged.
66% redemption rate for thank-you and milestone gifting
Increased renewal rates and improved customer satisfaction
Strengthened relationships at key lifecycle stages
Drive growth within your existing customer base
Whether it’s celebrating a milestone or opening the door to expansion, Reachdesk helps you create meaningful moments that turn happy customers into brand advocates.
66% gift redemption rate from expansion campaigns
163% increase in won business expansion
Increase in engagement around QBRs and renewal discussions
Celebrate moments that matter, at just the right time
From onboarding wins to anniversaries and big launches, Reachdesk makes it easy to celebrate customer milestones with memorable gestures that keep your brand top of mind.
Increase in product adoption during customer lifecycle
Increased CSAT scores and NPS from personalized milestone recognition
More organic advocacy and referrals
Customer success workflows that scale with you
Managing gifting and swag shouldn’t slow you down. Reachdesk helps CS teams automate campaigns, integrate with your tech stack, and measure impact without the manual effort.
20+ hours saved on swag and gifting fulfillment
Seamless integrations with Salesforce, HubSpot, Influitive, and more
Real-time analytics to track impact and ROI
See Reachdesk in action
Customer success made personal with Reachdesk
How leading CS teams use Reachdesk to create customers for life
15%
increase in meeting show rates
“When we first started using Reachdesk, we saw a 15% increase in meeting show rate. More shows equals more deals so that directly impacts our bottom line.”
Kiera Griffis, Marketing Campaign Manager, BILL Spend & Expense
$6M
pipeline influenced overall
75.5%
redemption rate for marketing sends
“Reachdesk customer service is a particular strength. When we've had queries, we've received quick responses. It's nice that it's often the same person, so you've built up that relationship. I never feel like I'm left with a chatbot. I feel like there's a human at the other end.”
Paul Modaley, Digital Marketing Coordinator, Reputation
100+
gifting campaigns delivered in two years with Reachdesk
“Our goal when gifting is to show customers and prospects that we care about them as people. I believe gifting allows people to feel that on a deeper level.”
Christine Kelly, Team Lead, Marketing Operations, Cvent
Trusted by leading customer success teams
Actionable insights at your fingertips
Track every gift’s impact across the customer journey. With real-time analytics and reporting, you can prove ROI, optimize campaigns, and tie gifting directly to retention and expansion.
Common Reachdesk FAQs for customer success teams
By creating personalized, timely gifting experiences, Reachdesk helps your team strengthen customer relationships and improve satisfaction, all while driving renewals and advocacy.
Absolutely. With automation, integrations, and milestone triggers, you can celebrate every meaningful moment without adding more work to your team’s plate.
Reachdesk provides detailed tracking and reporting—so you know exactly how each campaign influences customer engagement, retention, and expansion.
From high-end swag and personalized gifts to eGifts and experience-based sends, Reachdesk offers something for every moment and every persona, all curated to fit your brand.
Resources for CS teams
Ready to deepen customer relationships and drive account growth?
Let’s build a customer experience that goes beyond expectations. See how Reachdesk helps CS teams build trust, drive loyalty, and grow revenue.