Reachdesk Release Update April '22

We're back again with some fantastic new features and enhancements to the Reachdesk platform. As ever, we’ve been working hard to make sure Reachdesk helps you make deeper connections, do more with less, send globally at scale, and make better decisions. Let’s take a look back at everything we brought you this April!

⭐️ New features

🛍 Marketplace Redesign

As part of our ongoing drive to deliver the best possible sender experience, we’ve used a combination of client feedback and the latest UX principles to make a host of improvements to the Reachdesk Marketplace. It is now quicker, easier, and more intuitive than ever before to find and send Marketplace gifts.

🎈 Virtual Experiences

Coronavirus and the resulting growth in WFH / hybrid working has fundamentally changed how people interact with one another both in and outside of work. You can now choose from a large and diverse catalog of curated hybrid and virtual experiences augmented by bespoke bundles designed by our in-house team, creating the perfect experience for prospects, clients, and employees alike. Find out more here!

✅ Require admin approval on campaigns

You can now set it so specific campaigns have an added admin approval stage to the send process. This means that when a sender tries to send the campaign it will go to the campaign creator’s pending queue for authorisation. It is particularly valuable to businesses that operate in - or target - regulated industries, enabling them to add an extra level of approval for compliance purposes.

🛠 Enhancements

Filter Sends Tab by Recipients

It used to be that if you wanted to search for recipients in the Sends tab in Reachdesk Insights, you needed to scroll or download a CSV. In response to client feedback, we've made it so you can now filter the sends tab by recipient enabling you to quickly and easily see all the sends related to a recipient.

User deactivation email now only sent to relevant admin

It used to be that when a user was deactivated, an email alert was sent to all admins. We have now changed this functionality so that only the customer admin who deactivated the user will receive an email alert if the deactivated user has remaining balance that is moved back to the company balance.

Updated terms around customs details

Previously, it wasn’t very clear that Reachdesk can update the item’s customs details on the customer’s behalf. The terms have now been updated to reflect this.

Send 1-2-1 campaigns via Marketo and sync non-triggered campaigns to Marketo programs

In response to client feedback, we have now enabled the sending of normal / non-triggered campaigns via Marketo. This also means that syncing recipients back to a Marketo program now works.

And there you have it - a host of amazing new features to get involved with. As always, this new functionality comes from a blend of proactive innovation from our incredible tech team and co-innovation with our wonderful clients. If you have anything you’d love to see in Reachdesk - or you have any questions - please get in touch.

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