Reachdesk is an enterprise gifting, swag management, and event fulfillment platform that helps GTM and HR teams create measurable business outcomes through personalized experiences.
Reachdesk plans start at $20,000 per year across three tiers (Core, Plus, and Premium), with gifts, swag, and eGifts billed separately from the platform fee. Reachdesk is a revenue enablement and gifting platform, and each tier scales with your team size, access to fulfillment centers, and gifting regions. This guide breaks down what each tier includes, what costs extra, and what to budget for beyond the subscription. A quick-reference FAQ sits at the end.
What does Reachdesk cost?
Reachdesk’s gifting platform plans start at $20,000 a year, spread across three tiers, Core, Plus, and Premium, that scale with your team size, warehouse access, and gifting regions. Every plan includes access to warehousing, gifting catalogs, CRM & HRIS integrations, customer support, and a 5x ROI guarantee on pipeline generated in year one, subject to terms and conditions. Swag sourcing and the gifts themselves are billed separately from the platform fee, so what you spend depends on how many campaigns you run and how many gifts recipients actually redeem. Pricing and tier details reflect Reachdesk's published pricing page, accurate as of July 2026.
If you're evaluating Reachdesk, the headline price is only part of the picture. The real cost depends on the tier you choose, the regions you operate in, the services you need, and how you plan to run gifting, swag, and event programs at scale. This guide breaks down each pricing tier, explains what is and isn't included, and highlights the additional costs you should expect when budgeting for the gifting platform.
Reachdesk pricing tiers explained: Core vs Plus vs Premium
Reachdesk sells three annual tiers. Core covers 5 users, 1 fulfillment center, and 1 eGift region, sized for teams sending around 50 gifts a month. Plus covers 10 users, 2 fulfillment centers, 2 regions, and adds event fulfillment. Premium covers 15 users, 3 or more global fulfillment centers, international eGift and marketplace access, and includes creative services rather than billing them as an add-on. All three include a dedicated Customer Success Manager and unlimited integrations.
All information is accurate based on Reachdesk public pricing information and platform data, accessed in July 2026.
Every plan can be customized with additional users, warehouses or regions as your needs shift, and your Customer Success Manager can adjust this as your program grows. If you're weighing tiers, the honest answer is that most teams outgrow Core faster than they expect, so it's worth sizing for where your sending volume will be in twelve months, not just where it is today.
What's billed separately from the Reachdesk platform fee
Two things sit outside your annual Reachdesk platform fee, and understanding them upfront helps avoid budget surprises. First are the gifts, eGifts, and branded merchandise themselves. Your subscription covers the platform, warehousing, integrations, and support, while what you spend on physical gifts, eGifts, and swag depends on how many campaigns you run and what recipients receive. eGifts are charged only when they're redeemed, not when they're sent or opened, helping reduce wasted spend.
The second is Store Portals, an optional add-on for organizations that want branded, self-service storefronts for employees, customers, partners, or event attendees. Depending on your plan and requirements, you can also expand your subscription with additional services and capacity, including Creative Services, event fulfillment, extra warehousing, additional SKUs, and additional user licenses, as your program grows.
What gifting options does Reachdesk include?
Reachdesk's gifting layer gives you four distinct ways to reach recipients, depending on the moment, budget, and level of personalization you need. Amazon-integrated gifting catalog provides access to millions of global products, with gifts sent directly to recipients and billed only when they're redeemed. Reachdesk’s own Marketplace offers more than 8,500 gifting options across 180+ countries. The Reachdesk Marketplace features over 4,600 vetted physical gifts from local and global vendors, with delivery included in the price. eGifts add more than 3,800 digital rewards, giving recipients the option to choose a gift or donate to charity, with charges applied only on redemption. For fully branded experiences, custom gift bundles are kitted in Reachdesk's own fulfillment centers and can include personalized packaging and handwritten notes at no additional charge. Every gifting option can be automated through Reachdesk's CRM and HRIS integrations, with campaign-level reporting that tracks sends, redemptions, engagement, pipeline, and ROI from a single platform.
Gifty, Reachdesk's AI gifting assistant, recommends the most relevant gifts for each recipient based on their role, location, budget, and campaign objective, making it faster to find gifts that are likely to resonate. Reachdesk AI then writes personalized gift notes and messaging in the recipient's own language, while the in-app landing page builder adds address confirmation so gifts arrive at the right place the first time. Vivian Yuen, Campaign Manager for ABM at SentinelOne, described the range this way: the gift options felt "seemingly endless," and working with a dedicated project manager made the whole process easier to run at scale, a result she credits with SentinelOne's 38.7x ROI on the program.
How does Reachdesk handle swag sourcing and Store Portals?
Reachdesk supports both bulk and print-on-demand swag sourcing within the platform subscription. Bulk sourcing is typically the most cost-effective option for larger orders, giving customers access to thousands of branded products that can be stored across Reachdesk's global warehouse network for future campaigns and events. For teams that want to avoid forecasting demand, Merch Builder lets you create print-on-demand merchandise with no minimum order quantities, producing items only when they're ordered to reduce waste and eliminate excess inventory.
Store Portals are an optional add-on rather than part of the core platform. They provide branded, Shopify-powered storefronts where employees, customers, partners, or event attendees can browse, purchase, or redeem merchandise themselves. Organizations can choose between Reward Stores for company-funded gifting, Transaction Stores for selling branded merchandise, or Hybrid Stores that combine both purchasing and redemption in a single experience. Most Store Portals launch within 2–4 weeks and include features such as Single Sign-On, role-based permissions, and automated inventory and order management.
Where are Reachdesk's fulfillment centers and how fast is delivery?
Reachdesk also includes global warehousing, inventory management, shipping, returns, and fulfillment as part of its platform. With fulfillment centers across the US, Canada, the UK, Ireland (covering the EU), and Australia, it supports deliveries to more than 180 countries. Real-time inventory tracking comes with low-stock alerts and exportable reports, address confirmation runs before shipping to cut down on failed deliveries, and prepaid return labels with automated restocking handle unused inventory without extra admin. Standard domestic delivery runs in as little as 1 to 5 days with a 3-day SLA on standard sends, while EU shipments take 3 to 10 days standard, or 3 to 5 days express.
What is included in Reachdesk’s event fulfillment?
Event-specific gifting and swag come with a layer built around deadlines rather than always-on campaigns inside Reachdesk. That means a 5-day domestic shipping SLA with unlimited ground and express shipping, alongside drop shipping for campaigns where merchandise is shipped directly from the supplier to recipients instead of being warehoused first. Returns don't require counting leftovers on-site either: pack up what's left, attach the prepaid label already in the box, and Reachdesk handles counting, restocking, and storage from there.
Reachdesk also stores and manages small event equipment, such as banners, tablecloths, and other booth materials, so everything needed for an event can be shipped together. Access spans more than 1.1 million square feet of warehouse space across the US, UK, EU, Canada, and Australia, with personalized landing pages and QR codes for on-site gift claims tied back into Reachdesk Insights for ROI reporting after the event closes.
For additional savings and hands-on support, customers can upgrade to Premium Events. This includes a dedicated Events & Logistics Manager, discounted event shipping, free SKU bundling and kitting for events, and no preparation fees on event or large shipments.
Kaleigh Wright, demand generation specialist at Workhuman, ties this directly to results: three event campaigns run through Reachdesk drove more than $10 million in influenced pipeline and more than $70 million in progression, the kind of number that reframes event gifting from a cost center into a pipeline driver.
What are Reachdesk Creative Services and which plans include them?
Reachdesk Creative Services provide hands-on campaign support beyond the self-serve platform. A dedicated Creative Campaign Manager scopes your goals, recommends custom gifting concepts, and manages execution end to end, from sourcing and design approval through shipping and tracking. This extends to virtual experiences such as workshops and tastings alongside physical gifting, as well as custom-built landing pages for more complex campaigns. Creative Services are included with Premium plans and available as an add-on for Core and Plus.
How does Reachdesk support employee gifting?
Reachdesk's employee engagement capabilities automate gifting across the employee lifecycle instead of requiring manual sends for every milestone. Integrations with BambooHR, Workday, and HiBob automatically populate start dates, anniversaries, and addresses, powering triggered campaigns for onboarding, work anniversaries, and other milestones. Gifts are tax-friendly with no added paperwork for recipients, while People Insights tracks redemption, spend, and coverage gaps across the organization so no milestone is overlooked.
What systems does Reachdesk integrate with?
Reachdesk connects directly with the systems your teams already use, including Salesforce, HubSpot, Marketo, Eloqua, Microsoft Dynamics, Salesloft, Outreach, BambooHR, Workday, HiBob, and more. These integrations automate gifting and swag workflows while syncing engagement data back into your CRM, marketing automation, sales engagement, and HR platforms.
Reporting is built into every campaign, giving teams visibility into sends, redemptions, inventory, engagement, pipeline, revenue influence, and ROI from a single platform. Whether you're measuring an ABM campaign, employee onboarding program, or global event, Reachdesk Insights provides campaign-level reporting rather than just order tracking.
What support is included in every plan?
Every customer receives specialist support alongside the platform. During onboarding, an Onboarding Manager and Solutions Engineer help configure your platform, manage inventory setup, and implement integrations.
Depending on your plan and use case, you'll also have access to a dedicated Customer Success Manager, and Creative Campaign Manager for bespoke campaigns. Human support is available 24/5, with 24/7 AI chat support available within the platform.
Five questions to ask before choosing a gifting platform
Because Reachdesk bundles platform access with physical fulfillment, the right way to evaluate cost isn't the sticker price alone. It's whether a tier covers your actual send volume, team size, and regions without forcing constant upgrades six months in.
A few questions are worth asking regardless of which platform you're scoping, and worth asking directly of any provider you're comparing against:
- How many warehouses and regions do you actually need, based on where your prospects, customers, or employees are located?
- Does the plan include event fulfillment, or is that a separate add-on you'll need to budget for?
- Does dedicated support, a CSM, onboarding, a solutions architect, come standard, or does it cost extra past a certain tier?
- Are handwritten notes, packaging, and warehousing bundled into the plan, or charged per send?
- Are you billed when a digital gift is sent, opened, or actually redeemed? This affects how much of your budget converts into engagement versus sitting unclaimed.
If you're weighing more than one provider, ask each one these same five questions directly. The answers, more than the plan price on its own, tell you whether you're buying a full operational layer or just a shopping cart with a gifting theme bolted on.
Reachdesk pricing and services FAQ
What does a Reachdesk plan actually cost?
Reachdesk plans start at $20,000 per year. The exact price depends on your user count, number of fulfillment centers and regions, and whether event fulfillment or creative services are included. Every plan comes with a 5x ROI guarantee on year-one pipeline, subject to terms.
Do I only pay for eGifts that get redeemed?
Yes. Reachdesk charges for digital gift cards only once a recipient claims them, not when the email is sent or opened. Unredeemed budget stays available for future campaigns instead of being spent upfront on gifts nobody claims.
What's the difference between Swag Sourcing and Creative Services?
Reachdesk offers two approaches to swag sourcing. Bulk sourcing is best suited to larger orders, offering the lowest unit pricing across thousands of branded products, with minimum order quantities depending on the product. Print on-demand sourcing lets you design merchandise in Merch Builder and order it only when needed, with no minimum order quantities, making it ideal for ongoing programs, multiple apparel sizes, or frequently changing merchandise.
Creative Services goes beyond sourcing by providing end-to-end campaign support. A dedicated project manager works with you to develop gifting concepts, source bespoke items, create custom gift bundles and branded landing pages, and manage the production and logistics needed to deliver campaigns at scale.
What is a Store Portal, and is it included in my plan?
Store Portals are an optional add-on that provide branded, Shopify-powered swag stores linked directly to Reachdesk's warehouse inventory and print-on-demand capabilities. Organizations can offer a mix of stocked and on-demand merchandise through a single self-service experience, giving recipients the products they want while reducing storage requirements and avoiding the need to predict demand months in advance. Portals can be configured for sales teams, events, customers, partners, or employees, with Reward, Transaction, or Hybrid checkout options. Most launch within 2 to 4 weeks.
How many countries can Reachdesk deliver to?
Reachdesk reaches more than 180 countries through its own global warehouse network in the US, Canada, UK, Ireland, and Australia, plus local vendor and eGift delivery elsewhere.
Does Reachdesk handle event fulfillment, including returns?
Yes. Event Fulfillment includes a 5-day domestic shipping SLA, with unlimited ground and express shipping options to help meet event deadlines. It also includes prepaid return labels, so leftover swag can be shipped back, counted, restocked, and stored automatically after the event ends.
Are pick and pack fees or handwritten notes charged separately?
No. Standard pick and pack services, packaging, and handwritten notes are included across all Reachdesk plans, so you won't pay extra each time you send a gift. Premium presentation options, such as luxury gift wrapping or bespoke packaging, are available for an additional cost when required.
How to choose the right Reachdesk plan
Reachdesk's pricing model is built around a platform subscription that scales with your team and regions, paired with more transparent billing on the physical side, redemption-based eGift charges, in bulk and on demand swag sourcing options, and tiers that add event fulfillment and creative support as you grow into them. Whether you're scoping this for account-based marketing, demand generation, event engagement, customer retention, or employee experience, the breakdown above should tell you what to ask for on your first call.
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Pricing and service details reflect Reachdesk's published pricing and product pages, accurate as of July 2026. We review this page quarterly.
